Anytime, anywhere access to expertise is just a start of Unovaetek support experts, you can trust and count. We are committed to delivering a transparent and easy to use service. Our pool of experts can help support your applications in 24/7 model at low costs and high-efficiency. You will always know who works on your issue and what progress has been made so far.
We make it easy to access to our support team across every channel: phone, email, online portal. We go beyond regular support by providing access to self-help resources like knowledge base, video tutorials, how to guides.
All our projects have a warranty support period where the project team iron out any remaining issues, closely monitors the system, and help users adapt to the new environment. Our team provides support to IT specialists of the customer and to the end users.
Our team adhere to strict SLA rules that ensure minimal downtime or disruptions to the business. You can also customize the SLA to suit your business needs better, improving reaction times and the size of support team available for your system.
As companies continually improve their business processes and adopt new technologies, the software they use needs to stay up-to-date and flexible, too. Unovaetek is ready to upgrade the current system with new capabilities.
